Reviews for A-Z ANIMAL CARE LTD, BETHERSDEN
5/5 from Kim
3 years ago
3 years ago
Mix up with appointments times , but vet still saw me and me Foster dog , and even spent extra time to sort my issue ...Great service
Kim and Obi
5/5
3 years ago
3 years ago
Absolutely brilliant! Been there for my cat grooming
They took good care of her and did a great job with the cut , definitely going to take her there on regular basis
5/5 from Harshaw
3 years ago
3 years ago
I take my fussy GSD there. The staff are awesome and took care of him. He is slowly getting to like the place and less complaints from him every time we go there.😉
5/5 from Julie
3 years ago
3 years ago
Amazing 1st visit with my very old dog for nail clipping,friendly staff,professional and reasonable price.highly recommend with 5 star treatment.
5/5 from Aneliya
3 years ago
3 years ago
A - Z grooming did a fantastic job to my dog’s teeth - amazing result! The quote from the vets was so much higher and involved general anaesthetic. A - Z did the same job much cheaper and no anaesthetic so less risk for my dog! Very happy with the service and will definitely come back in the future! Thank you very much!
5/5 from Deborah
4 years ago
4 years ago
I took my dog to have his nails cut.. not an easy job for a 35kg of muscle as he hates it! I’ve tried so many times and even my vets couldn’t manage it.
But these lovely ladies manage to do the job perfectly. He’s a happy boy now.
We will see you soon…💕
1/5 from Katherine
4 years ago
4 years ago
I was utterly disgusted by the receptionist who made me feel like a neglectful owner. I gave reasons as to why my dog hadn’t had a proper groom for a while, I.e my dad died in March and our other groomer ghosted us because we cancelled last minute. I trusted A-Z but feel utterly let down, for £80 I don’t expect to be treated like that and told my dog ‘might be able to turn a corner’ - plus his ears weren’t cleaned! He didn’t cost that much after lockdown!
Maybe you should get proper training for your receptionists who can hopefully ‘turn a corner’ with their attitude.
*In response to A-Z’s comment:
First of all you clearly don’t listen to your clients, you were the 3rd groomer my dog had been to in his 5-year life so far.
Secondly, compassion, decency and politeness goes a long way and clearly this company has none of those things.
If my aunt was harsh when she called it was because she was appalled at the way you treated her bereaved niece.
As you have CCTV that records audio and video you will be able to go back and hear how your receptionist spoke to me. You will also see and hear that I was in no way aggressive.
I said that I had cleaned my dogs ears recently and they should be fine but a brief look would make sense as you claim to be such ‘caring’ groomers.
5/5 from Lecia
5 years ago
5 years ago
I took my dog here for the 1st time yesterday and can say without doubt it is the best groom he has ever had.
I got exactly what i asked for,(and it must have been a mission as previous groomer had let me down several times) he is usually awful with his feet being trimmed but he came back perfect i did not have to try and snip any long bits off.
I cant begin to say how happy i am, also he seemed happy and unstressed when i picked him up
I will not be going anywhere else
Thank you
5/5 from Annie
6 years ago
6 years ago
So happy with the way they groomed and looked after my little cat. Would definitely recommend. She was badly matted and is so much happier now.
5/5 from Maja
7 years ago
7 years ago
The only dog groomers that our bichon freese isn't afraid of. She's 8 years old now and has been loving it for a 6 years now. They absolutely listen when it comes to what type of cut we'd like for her and give recommendations on when to do what. We always feel welcome and most importantly Jessie comes out wagging her tail off!